When your call of duty calls for the regular and standard type of business practices, that will only get you by in the market/job. But getting by is never enough. Getting by can quickly get you in a daily stagnant life.
I’m sure you’ve had plenty of experiences where you’ve gotten services that go beyond the normal course of business.
Going above and beyond will propel you to greater heights that will always keep you creative and looking for more ways to give more to your customers.
When giving more than expected out of appreciation, gratitude and sincere heart customers will overflow your presence. Word will spread like wild fire and your doors will never shut.
One particular shoe company, Zappos.com, will send personalized gifts to the customers if they hear a crying baby in the background. Something unexpected, something small, but very well appreciated. Stories like this goes viral.
Going above and beyond is lightly taken these days, but when it does happen customers will pay more, drive farther, stand in line longer for the service/product just because of the service that is received.
The science behind going above and beyond proves that it will build loyal customers that will stand by your business even through the recession and the market downfall.
My auto shop gives me Uber/Lyft rides to my house so that I don’t sit around and wait for my car to be serviced.
There are so many different ideas for exceptional customer service that will transform the way you do business forever. The returns that your business will receive will come to your surprise.
